Privacy Policy

Our approach

ParkIDx holds vehicle tag lists for private properties, so privacy is the product. We collect only what is needed to run the service, we never sell your data, and we do not use your residents' or visitors' information for advertising.

What we collect

• Account details — your email address, and the members you invite with their roles and permissions.
• Vehicle records you enter — tag number, name of the person on the car, apartment or unit, address number, color, state and city, plus any extra fields you add yourself.
• Scan and activity records — which tag was checked, whether it was registered, who checked it, and when.
• Camera images — a photo of the tag is sent for reading at the moment you scan. It is used to return the plate text and is not stored as part of your records.
• Support messages — what you send us through the contact form, plus a one-way hash of your network address for spam protection.
• Billing details — your plan, status, renewal dates and invoices. Card numbers go directly to Stripe and never reach us.
• Technical records — basic error and reliability logs used to fix problems.

How we use it

To check whether a tag is registered, keep your vehicle list and member permissions, show activity history, take payment and send billing notices, answer support requests, protect the service from abuse, and fix faults. We do not sell personal information or share it for advertising.

Who can see your records

Records belong to your account and are separated from every other account at the database level. The owner sees everything. Admins manage vehicles and members. Scanners see only "registered" or "not registered" unless the owner chooses to share specific fields with them. No other customer can reach your data, and our staff access it only when you ask us for support or when required to keep the service running.

Service providers

We rely on a small number of providers, each for one purpose:

• hosting and database, which store your records;
• Stripe, which processes payments and issues invoices;
• an AI vision provider, which reads the plate text from a scan image;
• an email provider, which delivers sign-in, billing and support emails.

They may process data only on our instructions. We may also disclose information if the law requires it.

How long we keep it

• Vehicle records: until you delete them or close the account.
• Scan and activity logs: up to 90 days, then removed automatically.
• Billing records: as long as tax and accounting rules require.
• Closed accounts: data is deleted after the account is closed.

Security

Everything travels over encrypted connections and is stored encrypted at rest. Access is enforced by per-account database rules rather than by app screens alone, sensitive fields are masked for scanners, and payment keys are stored in a secret store, never in the app. No system is perfect, so please tell us at once if you suspect a problem with your account.

Your choices

You can view, correct, export or delete vehicle records anytime from the dashboard, remove members, change what scanners can see, and cancel your plan from Billing. To request a copy or deletion of your account data, email us and we will respond within 30 days. Depending on where you live you may also have rights to access, correction, deletion, or to object to processing.

Residents and visitors

If you add someone else's vehicle details, you are responsible for having the right to do so and for telling them how their information is used at your property. We act on your instructions as the handler of that information, not its owner.

Children

ParkIDx is not intended for anyone under 18, and we do not knowingly collect their data.

Changes

If we change this policy we will update the date above and announce material changes in the app or by email before they take effect.

Contact

Privacy questions or requests? Email parkidx@gmail.com or call (571) 702-8166.